| RMA Request Form |
| Company Name: |
|
| Contact Name: |
|
| Address: |
|
| City/State/Zip: |
|
| Email: |
|
| Phone #: |
|
| Fax #: |
|
| Part Description |
|
| Unit SERIAL # |
|
| INVOICE # |
|
| INVOICE DATE |
|
| PROBLEM DESCRIPTION |
|
1. Please place RMA number on shipping label and ship the merchandise to the address
listed above along with this RMA
Request Form. Hard Drives should be placed in Anti Static bags. To protect the merchandise from shock, you will need to use
a cushioning material. Foam is the best cushioning material and should be used on all sides of the drive or unit inside a
corrugated carton. When shipping more than one item
inside a single carton, ensure that the drives do not touch and they are
both cushioned individually. If utilizing foam, a minimum
of 2” in all directions should be used. Do not use peanuts or
flowables as they will not support the merchandise in all directions.
|
2. If you are returning the Case or the complete unit, we request that it be packed in its original packaging, double
boxed, and
secured with original foams. If you no longer have the packaging you could purchase them from us at $45.00
per box +
shipping fee. Units not in original or DNF packaging may be refused. We will not repair units or accept them if they
are not packed
properly as that may cause physical damage to the unit.
|
3. For Repair/Replacement items, please DO NOT ship any manuals, cables, software or any other accessories. We will not
be responsible for returning these items. However, if you are returning merchandise for credit, a credit will not be
issued
unless everything that came with the original product has been returned.
|
4. Shipping charges to 3Gen Data Systems and expedited shipping charges from 3Gen Data Systems to customer site are
customer’s responsibility. International customers are responsible
for shipping charges to and from 3Gen Data Sytems.
|
| 5. If you are requesting advanced shipment, we will contact you by phone for your credit card information.
|
| By electronically signing this document, you will agree to the terms listed above and to that if we do not receive the defective product
within 30 days from the date of this document your card should be charged for the cost of the component we advanced ship to you
|
| Full Name |
|
| Date (mm/dd/yy) |
|
|
|
|